Refund/ Exchange Policy

In the case of receiving a defective item, you must provide us a written record for the reason of return within 24 hours by emailing us on in which case we will investigate into. There is no refund for shipping and handling charges.

We will not exchange or accept returns to any items that have been used, have any stains, emit body odours or perfume scents.

There is a strict No refund No exchange policy on accessories due to hygiene reasons.

Should you wish to return all or a part of your order, you need to let us know within 24 hours from the date of receiving your parcel. You can drop us a mail at

Product Availability
All items are subject to availability. We reserve the right to withdraw any item from sale at any time. Our sales team will endeavour to contact you should there be such a situation to suggest alternatives in line with what was originally ordered.

Garment Care
Please be advised that minor irregularities and variations in the weave are hereditary on hand embroidered garments and cannot be considered defects but are a part of the natural character of the fabric.
All embroidered garments are prone to damage when mishandled, used excessively or sprayed with perfume. Please avoid storing garment under direct sunlight, there exists a danger of fading. If you notice any loose threads in the embroidery after worn do not pull it out but simply use scissors to cut it off neatly.
All Panache outfits must be dry cleaned. Dry Cleaning must be carried out only by competent professionals.

Quality Assurance
Shop With Confidence.
Rest assured when buying from Panache every item is put through a quality assurance process before being dispatched to you. All items are packaged securely to ensure that the quality of the garment is not compromised. We guarantee all our products to be delivered exactly as they were ordered and free of defects. Any other circumstances will be handled on a case by case basis. Customer satisfaction is our top priority, so we will always work with you to ensure your satisfaction.